Last Updated: 10/07/2025
Welcome to Snow Aurora! These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By visiting, browsing, registering, or placing an order through our online store at https://www.snowaurora.co.za, you agree to be bound by these Terms.
1. About Us
Snow Aurora (Pty) Ltd is a South African-based online shop specialising in cute stationary and hobby-craft items. Our company operates under the laws of South Africa, including the Consumer Protection Act (CPA) and the Protection of Personal Information Act (POPIA).
2. Use of the Website
You agree to use this website for lawful purposes only and not for any illegal or unauthorised activity, including (but not limited to) hacking, attempting to gain unauthorised access, or breaching website security.
We reserve the right to suspend or terminate your access to the website if we suspect misuse or breach of these Terms.
3. Account Registration
To place an order or access certain features, you may be required to create an account. You agree to:
Provide accurate, current, and complete information
Maintain the confidentiality of your login details
Accept responsibility for all activities under your account
We reserve the right to suspend or delete your account if we suspect fraud, misuse, or breach of security.
4. Orders and Payment
By placing an order, you agree that:
You are legally capable of entering into a binding contract
You provide accurate delivery and contact information
Full payment is required before dispatch
We accept secure payments via PayFast, credit/debit card, EFT. All prices include VAT (where applicable), unless otherwise stated.
We reserve the right to cancel any order for any reason, including stock issues, pricing errors, or suspected fraud.
5. Product Availability
All products are subject to availability. In the event of a stock shortage or delay, we will contact you to:
Offer an alternative product, or
Arrange a backorder, or
Process a refund for the unavailable item
Images on the website are for illustrative purposes only. Actual products may vary slightly.
6. Shipping and Delivery
We offer delivery throughout South Africa via trusted courier partners. Delivery times vary depending on your location, but typically take 2–7 working days.
Shipping costs are calculated at checkout and added to your total order.
We are not liable for delays caused by couriers, public holidays, or force majeure events (e.g., strikes, weather disruptions).
7. Returns and Refunds
Our Refunds & Returns Policy is available here. Customers may return most unused items within 7 days of delivery, subject to the conditions listed there.
To request a return or exchange, email us at orders@snowaurora.co.za with your order number and reason for the return.
8. Privacy and Data Protection
We collect and process personal data in accordance with POPIA. For more information, please read our full Privacy Policy here.
By using this site, you consent to the collection, storage, and lawful use of your information.
9. Intellectual Property
All content on this website, including images, logos, product descriptions, graphics, and designs, is the property of Snow Aurora (or its content suppliers) and is protected under copyright, trademark, and other laws.
You may not:
Copy, reproduce, or republish any content
Modify or create derivative works
Use our brand or content for commercial purposes without prior written consent
10. Disclaimer
This website and all products are provided “as is”. We make no warranties or guarantees, express or implied, about:
The accuracy of content
The availability of stock
Fitness for a particular purpose
We are not liable for any damages arising from the use of the website, including but not limited to system failure, delays, or incorrect pricing.
11. Limitation of Liability
To the maximum extent permitted by law:
Our total liability for any claim shall not exceed the amount you paid for the product in question
We are not liable for any indirect, special, or consequential losses (e.g. loss of income, business, or data)
12. Third-Party Services
We may use third-party services (e.g. payment gateways, couriers) to fulfil orders. These services have their own terms and privacy policies. We are not responsible for the actions of these third parties.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the exclusive jurisdiction of the South African courts.
14. Changes to These Terms
We may update or change these Terms from time to time. Changes will take effect once posted on this page. Continued use of the site after changes implies acceptance of the updated Terms.
15. Contact Us
If you have any questions about these Terms, please contact us:
📞 +27 65 322 4846