Get in Touch
Contact us using the details below or fill in the form provided.
We will get back to you as soon as possible.
Contact Information
Customer Support
support@snowaurora.co.za
Order Enquiries
orders@snowaurora.co.za
Payment Enquiries
billing@snowaurora.co.za
We typically reply within 1 business day.
Frequently Asked Questions
Answers to your most common questions
Snow Aurora strives to be as transparent as possible. We answer all your most asked questions to the best of our ability.
Got a question? Ask us by emailing info@snowaurora.co.za.
- PayFast Secure Checkout
- Based in South Africa
- Great Customer Support
- Shipped Directly to You
How do I pay for my order on Snow Aurora?
Snow Aurora offers secure payment options including Credit Card, Debit Card, and Instant EFT through the PayFast payment gateways to ensure a safe transaction.
Is it safe to enter my credit card details on snowaurora.co.za?
Yes, our checkout page is protected by SSL (Secure Sockets Layer) encryption, ensuring that your personal and financial data is encrypted and never stored on our servers.
Can I use a discount code at the Snow Aurora checkout?
Yes. At checkout, click “Have a coupon? Click here to enter your code”, enter your code and apply it before you place your order. Our WELCOME10 newsletter code can only be used when you are logged in to your Snow Aurora account, and it does not apply to sale items or delivery.
Does Snow Aurora offer "Buy Now, Pay Later" options?
Not at the moment. The payment options currently available are always shown at checkout before you pay.
What happens after I complete my purchase?
Once your payment is successful, you will receive an automated order confirmation email containing your order number and a summary of your building block kits.
Can I change my shipping address after checking out?
To ensure fast delivery, orders are processed quickly. If you need to change your address, please contact orders@snowaurora.co.za immediately before your status moves to “Dispatched.”
Do prices at checkout include VAT?
All prices displayed at the Snow Aurora checkout are inclusive of VAT where applicable, so the price you see is the final price for your items.
Why is my payment being declined at checkout?
Common reasons include insufficient funds, expired cards, or 3D Secure authentication failure. Ensure your banking app is set to allow online South African transactions.
How do I get an invoice for my Snow Aurora order?
Your order confirmation email serves as your receipt. Snow Aurora is not VAT registered, so we cannot issue VAT tax invoices. If you need an invoice for business purposes, email billing@snowaurora.co.za with your order reference.
Can I cancel my order during the checkout process?
You can abandon your cart at any time before clicking “Pay Now.” Your items will remain saved in your cart for a limited time if you are logged into your account.