Last updated: 10/07/2025
At Snow Aurora, accessible from https://www.snowaurora.co.za, we are committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, store, and protect your information in accordance with the Protection of Personal Information Act (POPIA).
By using our website, registering an account, or placing an order, you agree to the terms outlined below.
We may collect and process the following personal information:
Full name
Email address
Contact number
Delivery or billing address
Password (encrypted)
Order and purchase history
IP address and browser data
Cookie data and preferences
Live chat interactions
We collect this information when you:
Register or create an account
Place an order
Contact us or use live chat
Sign up for emails or promotions
Browse or interact with our website
When you register on our website, you provide personal information such as your name, email address, and a password. This information is used to:
Create and manage your customer profile
Store order history and preferences
Send updates about orders, services, or support
Offer personalized shopping features
Your password is securely encrypted, and you may update or delete your account at any time by logging in or contacting us at info@snowaurora.co.za.
Your information is used to:
Process and fulfil your orders
Provide customer service and support
Communicate order updates and delivery information
Improve our website, products, and services
Send marketing or promotional material (if consented)
Comply with legal or regulatory obligations
We will only process your personal data when:
You have provided consent
It is necessary to fulfil a contract with you (e.g., order delivery)
We are legally obligated to do so
It is within our legitimate business interests (e.g., fraud prevention, website improvement)
Your personal information is stored securely in protected databases hosted on industry-grade platforms. These systems are protected with:
Advanced firewall and encryption technologies
Two-factor authentication (2FA) access control
Role-based permissions to limit access to authorised personnel only
We take all reasonable precautions to keep your data safe from unauthorised access, alteration, or destruction.
We are committed to ensuring the security of your personal information.
In the unlikely event of a data breach that could affect your account or personal information, we will:
Notify you immediately via email or phone
Promptly advise you to change your password
Take all required steps to mitigate the breach and prevent future occurrences
You are responsible for keeping your account login details confidential.
Our website uses cookies to enhance user experience and track performance. These may include:
Session cookies (for functionality)
Preference cookies (for saved settings)
Analytics cookies (e.g., Google Analytics)
Advertising cookies (e.g., Google Ads, Facebook Pixel)
You may disable cookies in your browser settings. For more information, visit www.allaboutcookies.org.
We may share your personal information with trusted third parties, including:
Courier services (e.g. Courier Guy, Globe Flight, PostNet) for delivery
Service providers (e.g. IT, marketing, web hosting, accounting) working under confidentiality agreements
Stockists or agents who may send promotional material (only if you’ve opted in)
Law enforcement or regulators if required to comply with legal obligations or fraud investigations
We do not sell or rent your personal information.
You have the right to:
Access your personal data
Request corrections or updates
Request data deletion (unless legally required to retain it)
Object to processing
Withdraw consent at any time
Lodge a complaint with the Information Regulator
To exercise any of these rights, please contact us at:
📞 +27 65 322 4846
We only retain your personal data:
As long as your account is active
For as long as necessary to fulfil the purposes for which it was collected
As required by legal, tax, or regulatory obligations
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. In general, this means your data may be stored for up to 5 years unless a longer retention period is required or permitted by law. You may request deletion of your data at any time, subject to our legal obligations.
We do not knowingly collect or process personal information of users under the age of 18. If you believe your child has submitted data to us, please contact us and we will delete it promptly.
Our website may contain links to third-party sites or services. We are not responsible for the privacy practices of external websites. Please read their privacy policies separately.
We may update this policy to reflect changes to our practices, technologies, or legal obligations. All updates will be posted on this page with a new revision date. Continued use of our website implies acceptance of the updated terms.
If you have questions about this policy or the way we handle your personal information, please contact us:
📞 +27 65 322 4846
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