FREE SHIPPING for orders over R700!
Contact Us
Give us call or send a message by filling in the form and we will assist you as soon as possible.
Support
info@snowaurora.co.za
Orders
orders@snowaurora.co.za
Call Us
+27 78 937 4853
Frequently Asked Questions
Answers to your most common questions
Snow Aurora strives to be as transparent as possible. We answer all your most asked questions to the best of our ability.
Got a question? Ask us by emailing info@snowaurora.co.za.
- PayFast Secure Checkout
- Based in South Africa
- Great Customer Support
- Shipped Directly to You
How do I pay for my order on Snow Aurora?
Snow Aurora offers secure payment options including Credit Card, Debit Card, and Instant EFT through the PayFast payment gateways to ensure a safe transaction.
Is it safe to enter my credit card details on snowaurora.co.za?
Yes, our checkout page is protected by SSL (Secure Sockets Layer) encryption, ensuring that your personal and financial data is encrypted and never stored on our servers.
Can I use a discount code at the Snow Aurora checkout?
Does Snow Aurora offer "Buy Now, Pay Later" options?
We are constantly updating our payment methods; please check the checkout screen for available South African interest-free installment options like PayFlex or PayJustNow.
What happens after I complete my purchase?
Once your payment is successful, you will receive an automated order confirmation email containing your order number and a summary of your building block kits.
Can I change my shipping address after checking out?
To ensure fast delivery, orders are processed quickly. If you need to change your address, please contact orders@snowaurora.co.za immediately before your status moves to “Dispatched.”
Do prices at checkout include VAT?
All prices displayed at the Snow Aurora checkout are inclusive of VAT where applicable, so the price you see is the final price for your items.
Why is my payment being declined at checkout?
Common reasons include insufficient funds, expired cards, or 3D Secure authentication failure. Ensure your banking app is set to allow online South African transactions.
How do I get a tax invoice for my Snow Aurora order?
Your order confirmation email serves as a digital receipt. For a formal tax invoice for business purposes, please email our support team with your order reference at billing@snowaurora.co.za.
Can I cancel my order during the checkout process?
You can abandon your cart at any time before clicking “Pay Now.” Your items will remain saved in your cart for a limited time if you are logged into your account.