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- PayFast Secure Checkout
- Based in South Africa
- Great Customer Support
- Delivery Guaranteed
- PayFast Secure Checkout
- Based in South Africa
- Great Customer Support
- Shipped Directly to You
Frequently Asked Questions
Answers to your most common questions
Snow Aurora strives to be as transparent as possible. We answer all your most asked questions to the best of our ability.
Got a question? Ask us by emailing info@snowaurora.co.za.
- PayFast Secure Checkout
- Based in South Africa
- Great Customer Support
- Shipped Directly to You
How do I view the items in my Snow Aurora shopping cart?
You can view your selected building block kits at any time by clicking the “Cart” icon in the top right corner of the snowaurora.co.za header.
Can I change the quantity of products in my cart?
Yes, on the cart page, you can use the plus (+) or minus (-) buttons next to each item to adjust the number of DIY kits you wish to purchase.
How do I remove an item from my cart?
To remove a product, simply click the “Remove” link or the trash icon located next to the specific building block set in your cart summary.
Where do I enter a discount code on Snow Aurora?
While some stores place this on the cart page, most South African e-commerce sites, including ours, provide the discount code field during the final “Checkout” step.
Why did my cart items disappear?
Items in your cart are typically saved via cookies; however, they are not reserved until checkout is complete. We recommend logging into your account to save your cart across different devices.
Does the cart show the final price including shipping?
Can I add a note to my order in the cart?
Yes, if you are buying a botanical set as a gift, look for the “Order Notes” or “Special Instructions” box on the cart page to leave a message for our team.
What is the "Subtotal" in my Snow Aurora cart?
The subtotal represents the combined price of all building block kits in your cart before shipping fees or promotional discounts are applied.
How do I move from the cart to the payment page?
There is no limit to the variety of items you can add, but individual product availability depends on our current stock of specialized hobby kits.
Can I cancel my order during the checkout process?
Once you are satisfied with your selection of cars or botanical blocks, click the “Checkout” button to proceed to our secure payment gateway.